In a 30-minute call, a member of our team will
demonstrate how you can automate support
for your customers and employees with Capacity.

Based on your unique interests, we’ll discuss how you can:
  • Reduce the number of incoming emails, phone calls, tickets, and shoulder taps.
  • Assign incoming tickets to a designated group or individual in your org.
  • Use the Capacity chatbot to access helpful details regarding a ticket.
  • Seamlessly filter through tickets for quick access to inquiries that need attention.

Simplify how you filter, organize,
and respond to inquiries.

Capacity enables simple collaboration for ticket escalations across teams, which keeps everyone connected, engaged, and empowered.
  • Deflect tickets, emails, and phone calls from happening in the first place.
  • Escalate from level-0 to level-1 support with ease.
  • Take actions by automating key systems and processes.

ai core

What you need to know, when you need to know it.
  • Understand your organization and your role with machine learning.
  • Calibrate your AI-assisted knowledge base to fit your org’s needs.
  • Securely share your org’s knowledge to the correct audience, every time.

WORKFLOWS

For every use case, a workflow.
  • Create digital representations of physical processes.
  • Assign more and more tasks to the Capacity bot over time.
  • Empower teams to easily track and continually improve each workflow
West Community Credit Union (WCCU) found that the more information they made instantly available through the Capacity chatbot, the better informed a potential prospect became, and the further they traveled down the membership acquisition pipeline. This ultimately enabled WCCU to increase total asset holdings by more than 50% in the past three years.